Tuesday, September 16, 2008

store rules




our store is so big and chaotic...we have made some rules that have helped us survive and keep it going...... no credit, no layaways, no special orders.... we arent big enough or organized enough to offer some things that seem normal other places..and especially at our prices......we are more like the auctioneers, as is .. where is ... and if you want it you buy it...kind of old fashioned...


. but it keeps us on the right track and , we hope, in good with our customers....they know we dont offer that stuff and dont take it personal...

we do store things for free if they have to be left...and we try and tell all the damage we know about on the antiques...

but as far as ordering we just cant do it...


one guy asked for a certain cabinet last weekend and wade ended up saying, we are too unorganized to even think we could do that...


...actually, i felt awful yesterday when a really good customer wanted an entertainment center..she said all our furniture is from you and we want our tv thing to match....

it sounds so much easier than it would actually be... im the communication center and 3 guys are the manufacturers....


..i can barely deal with all we have going now.... and being too organized would really cramp me...even if it were possible.... there is a lot of total serendipity in this place and that seems to work and keep it interesting to me anyway..........

so knowing our limits..we say no a lot.....our goal is to underpromise and hopefully over deliver....

1 comment:

Karen said...

Great info, thanks!